your frequently asked questions
You asked, I answered!
the basics
- iPad — I use an iPad Pro (11-inch).
- Apple Pencil — I use the Apple Pencil (2nd generation)
- Procreate App — I use Procreate on iPad. It’s a complete art studio you can take anywhere—made for creative professionals and aspiring artists, and it’s a one-time purchase (no subscription).
Procreate is a leading drawing, painting, and illustration app for iPad—often described as a “complete art studio you can take anywhere.” It’s designed to be approachable for beginners, but powerful enough that creative professionals and aspiring artists use it every day.
Pricing: Procreate is a one-time purchase (no subscription)—you pay once and own it.
Right after checkout, you’ll receive an order confirmation email with your download details. You can also access your files anytime by logging into your account and going to My Account → Downloads.
If you don’t see the email within a few minutes, please check your Spam/Promotions folder. Still can’t find it? Just send me a message—I aim to reply within 12 hours, usually sooner.
- Download your files
- Open your order email and tap the download link, or go to My Account → Downloads on the website.
- Import into Procreate
- Save the file to your iPad (Files app is easiest).
- Tap the file to import (or open Procreate → Brush Library → + → Import).
- Brushes usually import as .brushset
- Palettes usually import as .swatches
- Start your first stroke
- Open a canvas in Procreate, select your new brush/palette, and you’re ready.
I totally get the excitement of wanting to share! To protect my work and keep this shop running, downloads are licensed to one customer only, so please don’t forward or upload the files. The sweetest way to share is to send your friend the product link so they can purchase their own.
Commercial use is welcome—you can use these tools in your own finished artwork (including work you sell). For the full details, please see the Licensing Policy.
Yes. The store will usually show prices in your local currency automatically, but you can also switch currencies using the currency selector on the site
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Commercial use is welcome. You may use these tools (brushes, palettes, stamps, and other downloads) to create your own finished artwork, including work you sell.
What is not allowed:
- Sharing, reselling, or redistributing the original files (or parts of them)
- Uploading the files anywhere for others to download
- Claiming the tools themselves as your own
For full details, please see the Licensing Policy page.
Cant find an answer? ask us
starting your first stroke
You can view the full details in our Returns Policy.
If you have any questions about an order, feel free to contact us—we aim to reply within 12 hours, usually sooner.
You can download your files anytime in two ways:
- From your email: open your order confirmation email and click the download link.
- From your account: log in on the website and go to My Account → Downloads.
If you can’t find the email, check Spam/Promotions—and if you still need help, feel free to contact us. We aim to reply within 12 hours, usually sooner.
Together with each digital tool set you purchase, you will receive an information booklet (PDF) to help you make the best use of your new tools. It includes simple setup steps, tips for getting the best results, and easy ideas you can try right away in Procreate.
Do not worry – I have got you! Send me a message anytime and I will be happy to help.
